Company Update FAQ
What’s Happening
What is happening with 8th Wall?
All 8th Wall products and services — including Studio, Cloud Editor, and Asset Lab — will be discontinued over the coming year. In the meantime, we are actively exploring options to open source key components of the 8th Wall technology and documentation so the creativity built on 8th Wall can continue to thrive in the developer community.
While the hosted 8th Wall platform will eventually wind down, core parts of its engine, SDK, and documentation will be released for public use.
What does it mean for 8th Wall to open source?
Going open source means 8th Wall’s core technology — including parts of its engine, SDK, and supporting documentation — will be publicly available for developers to use, modify, and build upon. Rather than a closed, hosted platform, 8th Wall will live on as community-driven code.
This transition ensures the technology continues to evolve in the hands of the developers, artists, and creators who shaped it.
Which parts of 8th Wall will be open sourced?
We plan to release key parts of the 8th Wall engine, SDK, and developer tools as open-source projects. This includes core AR systems, documentation, sample projects, and more.
Not every hosted component can be maintained long-term, but we aim to release the building blocks that matter most. Specific repositories and contribution guidelines will be shared as they become available.
Key Dates and Access
What’s the timeline for this transition?
We’re shifting to open source gradually to give developers time to export projects and access documentation.
| Date | What Happens |
|---|---|
| February 28, 2026 | End of platform access. All accounts lose the ability to create, edit, publish, or export projects. |
| Feb 28, 2026 – Feb 28, 2027 | All hosted projects and experiences remain live and accessible. |
| After Feb 28, 2027 | Hosting services will be decommissioned and project data deleted per retention policy. |
Will I still be able to log in or access my projects after February 28, 2026?
No. After February 28, 2026, you will no longer be able to log in to the 8th Wall platform. Hosted projects will remain live through February 28, 2027, but you will not be able to export them.
Projects, Hosting, and Data
Will my hosted projects stay live?
Yes. All 8th Wall hosted projects and experiences will remain live through February 28, 2027. After that, hosting services will be shut down.
Can I download my projects and assets?
Yes. More details and instructions will be shared soon.
What happens to externally linked assets or embedded experiences?
Assets and hosted URLs will continue functioning through February 28, 2027. After that, they will stop serving content. Any embedded 8th Wall projects will need to be re-hosted.
Will there be documentation or tools to help with migration?
Yes. We will release documentation, export utilities, and examples to support developers in self-hosting or rebuilding projects using the open-source version.
What’s the plan for data retention and deletion?
All developer and billing data will be permanently deleted after the decommission date. Please download any data you wish to keep before that time.
Billing and Accounts
When will billing and new subscriptions stop?
We have paused new annual contracts and are no longer accepting new paid sign-ups. Existing subscriptions, including month-to-month plans, will continue until February 28, 2026, when editing access ends and recurring billing stops automatically.
What happens to my active subscription?
All paid accounts will automatically end by February 28, 2026. If you prepaid for time beyond that date, you will receive a prorated refund. You’ll retain dashboard and export access until that date.
What about enterprise or custom agreements?
Our team will contact enterprise and custom customers directly to coordinate transitions. For additional questions, reach out to billing@8thwall.com.
Will I still be able to access my billing or account history?
Yes. You will be able to access billing receipts and account details through February 28, 2026.
What happens to my data after billing ends?
All developer and billing data will be permanently deleted after decommissioning. Download anything you need before that date.
Community and Support
What support and community channels will remain active during this period?
We aim to keep the 8th Wall Forum, Discord, and social channels active and monitored through the transition period.
What if I need help exporting or archiving my projects?
We’ll continue providing export guides and documentation updates throughout 2026. Support is available through the community discord or at support@8thwall.com.
Will the Forum eventually close?
Eventually, yes—but not immediately. We’ll provide advance notice before any changes to support channels occur.