Lightship VPS
Location permissions denied​
Issue​
When launching an experience that uses the Lightship Maps Module or Lightship VPS, you might encounter an alert reading “LOCATION PERMISSION DENIED. PLEASE ALLOW AND TRY AGAIN.”
Resolution​
Enable location permissions on both the browser level and on the system level.
Browser Level (iOS)
Please ensure that Location is set to "Ask" or "Allow" in Settings > Safari > Location.
System Level (iOS)
Please ensure that Location Services are enabled in Settings > Privacy & Security > Location Services > Safari
https://support.apple.com/en-us/HT207092
Unable to request a VPS Activation​
Issue​
When trying to activate a VPS Location, an alert reading "ERROR: Unable to request a Vps Activation" appears.
Resolution​
No action required. This error indicates that the daily global activation limit had been reached. The location is added to a queue and activated as soon as possible, typically within 24 hours.
Signing into Wayfarer with 8th Wall using Google​
Issue​
If you try to sign in to Wayfarer with 8th Wall using Google authentication, the app freezes on a white screen.
Resolution​
The Wayfarer app doesn't support Google authentication at this time. If you have an active 8th Wall account, you can go to https://www.8thwall.com/profile to connect an email/password combination and then use that to login to Wayfarer instead.
Test Scan not showing up in the Geospatial Browser​
Issue​
You take a Test Scan in the Wayfarer app but it never appears in the 8th Wall Geospatial Browser.
Resolution​
It's likely the wrong 8th Wall workspace is selected from the profile page in the Wayfarer app. Please select the correct 8th Wall workspace and re-scan the location.
Activation or Test Scan stuck in processing​
Resolution​
Please contact support@lightship.dev and include details on the VPS Location or Test Scan.
Failed activation​
Resolution​
Please contact support@lightship.dev and include details on the VPS Location.