Lightship VPS

Location permissions denied

Issue

When launching an experience that uses the Lightship Maps Module or Lightship VPS, you might encounter an alert reading “LOCATION PERMISSION DENIED. PLEASE ALLOW AND TRY AGAIN.”

Resolution

Enable location permissions on both the browser level and on the system level.

Browser Level (iOS)

Please ensure that Location is set to "Ask" or "Allow" in Settings > Safari > Location.

System Level (iOS)

Please ensure that Location Services are enabled in Settings > Privacy & Security > Location Services > Safari

https://support.apple.com/en-us/HT207092

Unable to request a VPS Activation

Issue

When trying to activate a VPS Location, an alert reading "ERROR: Unable to request a Vps Activation" appears.

Resolution

No action required. This error indicates that the daily global activation limit had been reached. The location is added to a queue and activated as soon as possible, typically within 24 hours.

Signing into Wayfarer with 8th Wall using Google

Issue

If you try to sign in to Wayfarer with 8th Wall using Google authentication, the app freezes on a white screen.

Resolution

The Wayfarer app doesn't support Google authentication at this time. If you have an active 8th Wall account, you can go to https://www.8thwall.com/profile to connect an email/password combination and then use that to login to Wayfarer instead.

Test Scan not showing up in the Geospatial Browser

Issue

You take a Test Scan in the Wayfarer app but it never appears in the 8th Wall Geospatial Browser.

Resolution

It's likely the wrong 8th Wall workspace is selected from the profile page in the Wayfarer app. Please select the correct 8th Wall workspace and re-scan the location.

Activation or Test Scan stuck in processing

Resolution

Please contact support@lightship.dev and include details on the VPS Location or Test Scan.

Failed activation

Resolution

Please contact support@lightship.dev and include details on the VPS Location.